System Management Support
Once the system is up and running it takes a concerted effort to ensure that the system functions properly, workflows are being followed, data integrity is being monitored, new users are trained, and the system is providing the employer with process efficiencies. Your HCM Advisors will know your system, business structure and the necessary HR and benefit programs to successfully help your organization optimize the features and functionalities of the system. Also, because you have a relationship with your HCM Advisor, any benefits related issues, benefit renewals and open enrollment will be managed more effectively without demanding your time. Your HCM Advisor can have access to a subset of the system, if you choose, and be able to provide valuable support services.
- System Administration
- Report Generation
- Post Implementation Audit
- Quarterly system review
- Answer “How To” questions
- Provide 1st level support for system issues
- Benefits System Support
- Benefit Renewal Management
An Approach That Drives Success
We train your staff with your data and at your pace. No more waiting for training and support. When you have a question and call for help, our service staff knows the answer because we helped build the system. The days of anonymous service representatives referring you back to your training manual are over.